Frequently Asked Questions
Everything you need to know about BILLY Footwear, sizing, and shipping.
What makes BILLY Footwear different from traditional shoes?
Our shoes feature innovative FlipTop technology, incorporating a wrap-around zipper that allows the upper to open and fold over completely. This design makes it effortless to step into the shoe and zip up, providing a solution for individuals of all abilities without sacrificing style.
How do I determine the correct size for my shoes?
We recommend measuring your foot from heel to toe and consulting our detailed size chart. If you use AFOs or orthotics, we suggest measuring the orthotic itself and potentially sizing up to ensure a comfortable fit with the extra volume.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging. If the fit isn't perfect, you can initiate an exchange or return through our online portal. Please note that shipping fees are non-refundable.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please be aware that customers are responsible for any local customs duties or taxes.
How should I clean and maintain my BILLY shoes?
For canvas models, we recommend spot cleaning with a damp cloth and mild detergent. For faux-leather or specialized materials, wipe with a soft cloth. Air dry only; do not place shoes in a dryer as high heat can damage the zipper and adhesives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through select providers.